Article 1: object
The purpose of these general conditions of sale is to determine the rights and obligations of the parties in connection with the online sale of products offered by the company through its Unionartisanat.com platform.
Article 2 - Products
Unionartisanat.com takes the greatest care in posting information relating to the essential characteristics of the Products by means in particular of detailed descriptions and multiple photographs illustrating the Products, and this in compliance with the best market standards.
Only the Products appearing on the Site on the day of the order by the Customer are offered for sale.
The Customer is invited to refer to the description of each Product in order to know its properties and characteristics, in particular as to the characteristics sought and the size desired.
Article 3 - Price
The prices of the goods sold are those in force on the day the order is taken. They are denominated in euros / dollars and calculated without taxes.
Product prices do not include delivery costs.
Article 4 - Orders
The number of your order will be communicated to you after acceptance by the bank of the transaction (if payment by credit card), or after acceptance of Paypal. Confirmation of your order will be sent to you by email immediately. This will include the summary of the items ordered, any shipping costs as well as your order number.
Articles 5 - Means of Payment
In order to meet all the requirements of our customers, our shop offers two methods of payment:
- bank card: Visa / mastercard / american express
We recommend this option because it is the simplest, fastest and fully secure
- Paypal: a fast, free and safe way! To do this, simply select the Paypal option when paying to make a payment on your Paypal account.
Article 6 - Delivery
Unionartisanat.com offers you a wide choice of delivery methods, guaranteed as soon as possible, and with a very high requirement both in terms of quality, availability and packaging of your order.
Shipping times: Unionartisanat.com agrees to ship your package within 48 hours of validation of your payment.
Transport costs: Unionartisanat.com will guarantee you a very competitive price which has been negotiated with the carrier.
Transport costs vary according to the country of destination, the volumetric weight of the item ordered and the carrier's tariffs (Transport tariffs are the responsibility of the customer).
Packaging: In order to ensure optimal security when shipping your package, Unionartisanat.com carefully chooses the appropriate packaging for each product according to its type and level of fragility.
Delivery times: The delivery time varies depending on the destination country and can range from 48 hours to 4 working days after shipment.
Delivery will be provided by Unionartisanat.com via the chosen carrier and to the delivery address indicated on the order form
The customer can, at his request, obtain the sending of an invoice to the delivery address by mentioning the request when ordering in the framework provided for this purpose.
Article 7 - Guarantee
All our products benefit from the legal guarantee of conformity. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded without exceeding a period of 30 days.
At Unionartisanat.com our objective is to guarantee complete satisfaction of our customers. Our products are made with great care. The choice of raw materials is the subject of every attention in order to guarantee you the best possible quality.
Article 8 - Applicable law in the event of disputes
Any dispute in connection with the use of the Unionartisanat.com site is subject to Moroccan law. Exclusive jurisdiction is given to the competent courts of Fez.
Article 9 - Intellectual property
The elements of the Unionartisanat.com site are and remain the intellectual and exclusive property of the latter's company. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether visual or audio.
Article 10 - Personal data
The Unionartisanat.com platform reserves the right to collect nominative information and personal data concerning you and which are necessary for the management of your order, in this context, it can be transmitted to the companies responsible for the execution of services and orders for their management, execution, processing and payment.