General Terms and Conditions of Sale – UnionArtisanat.com
Article 1 – Purpose
These General Terms and Conditions of Sale (GTCS) aim to define the rights and obligations of the parties within the framework of the online sale of products offered by the company through its platform. UnionArtisanat.com.
Article 2 – Products
UnionArtisanat.com pays particular attention to the presentation of its products, providing detailed descriptions and multiple photographs that meet the highest market standards.
Only products available on the site at the time of the order are offered for sale.
The Client is invited to consult the description of each product in order to know its essential characteristics, particularly regarding the material, dimensions, finish, and size.
Article 3 - Price
The prices indicated are expressed in euros or dollars, excluding taxes, and do not include delivery fees.
The applicable prices are those in effect on the date of order validation. UnionArtisanat.com reserves the right to change its prices at any time, while guaranteeing the application of the displayed price at the time of the order.
Article 4 – Orders
The order number is communicated to the customer after payment has been validated, whether by credit card or PayPal. A confirmation email is then sent to the customer, summarizing all the items ordered, any shipping costs, as well as the order number.
Article 5 – Means of Payment
To ensure simplicity, speed, and security, several payment methods are offered:
-
Bank card (Visa, Mastercard, American Express) – recommended method for its reliability and effectiveness.
-
PayPal - quick, free, and secure solution. Just select this option at the time of payment to complete the order through your PayPal account.
Article 6 – Delivery
UnionArtisanat.com commits to shipping each order within 48 business hours following payment confirmation.
-
Delivery methods and timeframes Delivery is carried out by a professional carrier to the address provided during the order. The timeframes vary depending on the destination and can range from 48 hours to 4 working days.
-
Transport costs These are calculated based on the destination country, the volumetric weight of the items, and the rates negotiated with the carrier. They are entirely the responsibility of the customer.
-
Packaging Each product is carefully packaged according to its nature and fragility, in order to ensure optimal protection during transport.
At the customer's request, an invoice can be attached to the shipment. Just specify it during the order, in the designated space for that purpose.
Article 7 – Guarantee
All the products offered on UnionArtisanat.com benefit from the legal warranty of conformity.
In the event of proven non-compliance, the item concerned may be returned, exchanged, or refunded, subject to a request made within a specified time frame. 30 days following the receipt.
The quality of the products being a top priority, each one is carefully crafted from rigorously selected raw materials.
Article 8 – Applicable law and competent jurisdiction
Any dispute related to the interpretation or execution of these General Terms and Conditions (GTC) is submitted to the Moroccan law. In case of dispute, exclusive jurisdiction is granted to the... courts of Fez.
Article 9 – Intellectual Property
All the elements of the site. UnionArtisanat.com (texts, images, graphics, logos, sounds, videos, software) are the exclusive property of the company.
Any reproduction, representation, distribution, or exploitation, in whole or in part, without prior written permission, is strictly prohibited and would constitute a violation of the Intellectual Property Code.
Article 10 – Personal data
UnionArtisanat.com Collection of personal data in the context of order management and customer relations. This data may be transmitted to third parties responsible for the execution of services (logistics, payment, transport).
In accordance with the applicable regulations, the customer has the right to access, rectify, and object to their personal data by sending a request to the address provided on the website.